Revised and effective as of December 5, 2023.
Welcome to Endeavor Health!
- Accounts, passwords and security
- Eligible users of Endeavor Health Services
- License grant
- License restrictions
- Intellectual property rights & license
- Sharing content
- Links to the Endeavor Health Services
- Use of the Endeavor Health Services
- Information about our healthcare providers
- Links to third-party sites
- Click-through agreements
- Digital Millennium Copyright Act (“DMCA”) notice
- Applicable law
- Use of the Endeavor Health Services outside the United States
- Limitation of liability
- Term and termination
- Changes to these Terms
- Additional information
- Contact us
- “Endeavor Health”, "EH", “We”, “Our” or “Us” — Endeavor Health includes our hospitals (Edward Hospital, Elmhurst Hospital, Evanston Hospital, Glenbrook Hospital, Highland Park Hospital, Linden Oaks Hospital, Northwest Community Hospital, Skokie Hospital and Swedish Hospital), our subsidiaries and affiliates.
- “Endeavor Health Services” — Collectively refers to all of the following services that are owned by, operated and/or managed by or for Endeavor Health:
- “Endeavor Health Websites” — Our websites include, but are not limited to, endeavorhealth.org, northshore.org, eehealth.org, nch.org and swedishcovenant.org.
- “Endeavor Health Patient Portals” — Our patient portals allow patients to access their medical records, schedule visits and more using a web browser or mobile app. Our patient portals include, but are not limited to:
- “Other EH Mobile Apps” — Separate from our patient portal’s mobile apps, we manage and offer additional mobile apps for our patients, team members and communities.
- “Endeavor Health Additional Services” — We also provide services, digital offerings and tools, including, but not limited to: customer service; technical support; QR codes; chatbots; search tools; clinician profiles; location listings; digital signage; and subscriptions, reminders, alerts and marketing messages using direct mail, email and SMS (text messages).
- “You” or “your” — You, regardless of being an individual, a group or an organization, and regardless of whether you are using Endeavor Health Services on behalf of yourself or someone else.
- “Your information” — Collectively refers to an individual’s personally identifiable information (“PII”), non-personally identifiable information (“PII”) and/or protected health information (“PHI”).
- “Content” — Refers to text, marks, information, images, photos, illustrations, data sets, graphics, user interfaces, artworks, logos, videos, audios, infographics, directories, listings, databases, and search engines. Includes downloadable content, such as PDFs, audio and video files.
- Protected health information (“PHI”) — Any information regarding an individual's medical history, mental or physical condition, or medical treatment or diagnosis by a healthcare professional, including such information provided to a website or mobile application.
Please review our Terms as they contain certain obligations and responsibilities that may affect your legal rights and ability to use the Endeavor Health Services. For more information regarding how we collect and process personal information in connection with your use of the Endeavor Health Sites, please review our Privacy Statement.
While committed to providing you information about the services and treatment Endeavor Health provides, we provide the information via Endeavor Health Services as a courtesy.By providing information via Endeavor Health Services, Endeavor Health is not attempting to practice medicine, and use of the Endeavor Health Services does not, by itself, establish a physician-patient relationship. The Endeavor Health Services are designed for informational and educational purposes only. It should not be construed as medical advice nor used for diagnostic purposes. We do not intend the Endeavor Health Services to be a substitute for medical advice specific to your situation. If you feel you have a health problem, please consult a medical professional.
Medical Disclaimer: If you believe you have symptoms indicative of an urgent or life-threatening medical condition, immediately call 911 or your local emergency medical system or provider. You should always seek the advice of your physician or other qualified health provider concerning your health or any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking such advice because of information or opinions on this web site.
By accessing the Endeavor Health Services or using any of the features or services provided on the Endeavor Health Services, you agree and consent to comply with and be bound by these Terms. You agree that you will not violate any local, state, federal or international laws in using the Endeavor Health Services or accessing any material on the Endeavor Health Services. If you violate any of our Terms, Endeavor Health reserves the right to prohibit, restrict or discontinue your access to certain or entire features within the Endeavor Health Services. Endeavor Health also reserves the right to discontinue any of the Endeavor Health Services either temporarily or permanently or discontinue any functionality on the Endeavor Health Services at any time and without notice. Endeavor Health may modify these Terms at any time without notice. If you do not agree to the Terms and the Privacy Statement, please do not use or access the Endeavor Health Services.
Special terms may apply to some services offered by the Endeavor Health Services, or to any features, promotions or activities that may be offered by the Endeavor Health Services (the “Activities”). Such special terms (which may include official rules and expiration dates) may be posted in connection with the applicable service or Activity. By entering or participating in an Activity you will become subject to those terms or rules. We urge you to read the applicable terms or rules, which are linked from the particular Activity, and to review our Privacy Statement which, in addition to these Terms, governs any information you submit in connection with such Activity. Any such special terms or rules are in addition to these Terms and, in the event of a conflict, any such terms or rules shall prevail over these Terms.
While Endeavor Health believes in providing you with accurate information, Endeavor Health can only provide general information about Endeavor Health’s services and facilities. In other words, the information provided on the Endeavor Health Services may not be cumulative or specific to your situation. Please do not delay or forgo seeking medical care from a physician or other qualified healthcare provider if you have questions, concerns or symptoms related to the information provided via Endeavor Health Services.
You are responsible for taking the necessary steps to ensure that no other person has access to your password or account. It is your sole responsibility to (1) control the dissemination and use of your account details, such as log usernames and passwords; (2) authorize, monitor and control access to and use of your password; (3) ensure your account details are kept updated and accurate; and (4) promptly inform Endeavor Health of any need to deactivate an account.
If your account or information has been compromised, please contact us immediately to report this incident.
Endeavor Health is committed to protecting the individual privacy of our patients, team members and visitors. Please review our Privacy Statement to understand how Endeavor Health uses your personal information. You are also encouraged to review the Notice of Privacy Practices to understand how we collect and use your protected health information.
Endeavor Health is committed to protecting the privacy of children and complies with the Children’s Online Privacy Protection Act. As such, the Endeavor Health Services are not intended for or directed to children under the age of 13. If you are under the age of 18 (or under the age of majority set by the applicable laws of the State in which you are located), please do not use the Endeavor Health Services without being supervised by a parent or legal guardian who agrees to be bound by these Terms. By using the Endeavor Health Services, or by supervising someone using the Endeavor Health Site, you represent that you are at least 18 years old and have the full power and authority to enter into these Terms. If you are accessing or using the Endeavor Health Services on behalf of another individual(s), you represent that you are authorized to accept these Terms on that person’s or entity’s behalf, and that person or entity agrees to be responsible to Us for your violation of these Terms.
Endeavor Health grants you a personal, revocable, limited, non-exclusive, non-transferable license to access and use the Endeavor Health Services, provided you accept and comply with these Terms. You may use the Endeavor Health Services for your non-commercial personal or educational use. Please do not use the Endeavor Health Services for any other purpose.
Unless you receive Our prior written consent, you may not modify, translate, create derivative works of, copy, distribute, market, display, remove or alter any proprietary notices or labels from, lease, sell, sublicense, clone, transfer, decompile, reverse engineer, or incorporate into any information retrieval system (electronic or mechanical) any portion of the Endeavor Health Services.
Please do not access or use the Endeavor Health Services for any unauthorized or illegal purpose or activity, interfere with the proper working of the Site or interfere with any other person’s use and enjoyment of the Endeavor Health Services.
If you are unable to comply with these restrictions, we may restrict your use of the Endeavor Health Services, such as by suspending or terminating your ability to access all or part of the Endeavor Health Services.
Endeavor Health owns or licenses all the Endeavor Health Services’ original content, materials, features and functionality (including, without limitation, text, marks, information, images, photos, graphics, artworks, logos, videos, audios, directories, listings, databases, and search engines) (the “Content”). Please be advised that the Content may be protected by copyright, trademark, or other intellectual property laws. For as long as you comply with these Terms, Endeavor Health grants you a limited, non-exclusive, non-transferable license (“Content License”) to use the Content solely for your non-commercial personal or educational use. The Content License does not include a right to: (1) sell or resell the Content; (2) copy or reproduce the Content for any purpose other than your non-commercial personal or educational use; (3) modify the Content; (4) remove any proprietary rights notices or markings, or otherwise make a derivative use of the Content; (5) use any data mining, robots or similar data gathering or extraction methods; and/or (6) use the Content other than for its intended purposes. Except for the express, limited Content License set forth in this paragraph, We reserve all other rights in and to the Content.
If you cannot comply with the limitations of the Content License, Endeavor Health may revoke or terminate your Content License. Any unauthorized use, reproduction or distribution of the Content is strictly prohibited and may result in termination of the Content License, as well as potential civil and/or criminal penalties.
You may download, copy or otherwise use the Content and other downloadable items displayed on the Endeavor Health Services (“Downloadable Content”) for non-commercial personal or educational uses. If you download, copy or otherwise use Downloadable Content, you are required to maintain all copyright, trademark and/or other notices contained therein. Copying or storing of any Content for purposes other than non-commercial personal or educational use is expressly prohibited without prior written permission from Endeavor Health. We may require you to stop using Downloadable Content should your use violate Endeavor Health’s policies, rights or cause interruption or deterioration of the Endeavor Health Services or Content.
You are solely responsible for the information that you post, share, email, transmit or otherwise make available via the Endeavor Health Services (“Submission”). All Submissions are subject to these Terms. Endeavor Health is under no obligation to post or use any Submission and may remove any Submission at any time in its sole discretion.
By making a Submission, you represent and warrant that your Submission is true, accurate and not misleading; that you own all right, title and interest, including copyright, to your Submission, and that your Submission is your own original work; that your Submission does not include the trade secret or confidential information of others, and does not infringe any other person’s or entity’s rights; and that you and any other person or entity (or its owner) mentioned or shown in your Submission hereby release and hold harmless Endeavor Health and its designees from and against any and all claims concerning Endeavor Health’s or its designees’ use, modification or distribution of the Submission or any part thereof. You must hold all necessary releases, licenses and consents concerning the contents of your Submission and rights to post, distribute, or transmit your Submission.
You agree that you will evaluate and bear all risks associated with your Submission and any disclosure in your Submission. Submissions will be available to Endeavor Health Site users and to users of other websites and services.
By making a Submission, you grant Endeavor Health and its affiliates, licensees, assignees and designees an irrevocable, assignable, transferable, fully sub-licensable (through multiple levels of sublicensees), perpetual, world-wide, royalty-free, fully paid-up, non-exclusive license, in their sole discretion, to use, distribute, reproduce, modify, combine, adapt, publish, translate, rent, lease, sell, publicly perform, publicly display and create derivative works of your Submission (in whole or in part), along with your name or any part thereof, your city/town/village of residency, and other information from your user profile, in Endeavor Health’s sole discretion, via the Endeavor Health Services or elsewhere, and to use or incorporate all or any part of your Submission into other advertising, promotion, marketing, review, recommendation, research, analysis or other materials in any format or medium now known or later developed. You hereby waive any right to inspect such use and waive, release, and hold Endeavor Health and its affiliates, licensees, assignees and designees harmless against any and all claims based on privacy, publicity, defamation, misappropriation, intellectual property or similar claims for any use of your Submission.
Where you have provided us your mobile phone number and opted in to text messaging, you expressly consent that Endeavor Health its affiliates, agents and representatives may call or text you (including SMS and MMS text messages and push notifications) about your account, or to provide you with recurring special offers and marketing messages related to additional products, services, or promotions offered by Endeavor Health, through the use of an automatic telephone dialing system and/or an artificial or prerecorded voice. You further represent and warrant that you are the authorized subscriber to the telephone number(s) you have provided above and that you have the authority to provide the consent described above at the number(s). Message and data rates may apply. You are not required to give your consent as a condition of purchasing any products or services from Endeavor Health. To revoke consent to contact you by text (including SMS and MMS messages), you may respond “STOP” to any of our text messages. For more information regarding marketing communications please read our Privacy Statement.
Endeavor Health grants you a limited, non-exclusive right to create a hyperlink to any portion of Endeavor Health Services for non-commercial personal or educational purposes. If you create a hyperlink to any portion of the Endeavor Health Services, we ask that you ensure such link does not portray Endeavor Health, including any Endeavor Health Endeavor Health Party (as defined below in the section titled “Limitation of liability”), or any Content in a false, misleading, derogatory or otherwise defamatory manner. We also ask that you ensure that the linking site does not contain any adult material or other material that is offensive, harassing or otherwise objectionable. If you are unable to comply with the limitations in this section, we may require you to disable or remove any hyperlink to the Endeavor Health Services that violates Endeavor Health’s policies (including these Terms), rights or causes interruption or deterioration of the Endeavor Health Services.
When accessing, browsing or using the Endeavor Health Services, please do so responsibly. Do not violate any local, state or federal law, rule or regulation. Also, do not violate any contract or third-party right, such as intellectual property or other proprietary rights. Unless otherwise expressly allowed by these Terms, the following actions or activities are expressly prohibited while accessing, browsing or using the Endeavor Health Services:
- Engaging in any harassing, threatening, intimidating, predatory or stalking conduct;
- Copying, reproducing, selling, leasing, renting, distributing, transferring, modifying or making derivative works of the Endeavor Health Services or Content;
- Decompiling, disassembling, reverse engineering or otherwise attempting to discover or derive any proprietary software code or other information associated with the Endeavor Health Services or Content;
- Removing or altering any notice or other legal indication of a copyright, trademark or other intellectual property right;
- Interfering with the proper working of the Endeavor Health Services including, but not limited to, the transmission of any virus, worm, trap door, back door, timer, clock, Trojan horse, denial of service attack or other limiting routine, instruction or design;
- Framing or otherwise creating a browser or border environment around any Endeavor Health Services page or Content, or “deep-linking” to any internal page or area of the Endeavor Health Services; and
- Using the Endeavor Health Services in any way or for any purpose that violates international law.
If you cannot access, browse or use the Endeavor Health Services within the bounds of acceptable and responsible use of the Endeavor Health Services, as set forth in this section of these Terms, please do not access, browse or use the Endeavor Health Services. If you fail to adhere to the limitations of use set forth in this section of these Terms, Endeavor Health may revoke, suspend or terminate your ability to access, browse or use the Endeavor Health Services and/or any license or right granted by these Terms.
At Endeavor Health, Our goal is to provide you with accurate information that lets you to make informed choices about your health. To this end, We strive to provide you complete information about physicians and other healthcare providers who practice medicine at Endeavor Health However, please understand that some physicians or other healthcare providers, whose information is available on the Endeavor Health Services, may not be employees or agents of Endeavor Health; we will make an attempt to state their affiliation with Endeavor Health. Although Endeavor Health believes the information (e.g. academic, professional credentials, etc…) provided on the Endeavor Health Services concerning its physicians or other healthcare providers is reliable and accurate, We cannot guarantee or warrant that such information is accurate, complete or up-to-date.
For your convenience, the Endeavor Health Services may provide links (including any link from an online banner advertisement) to third-party sites on the Internet. Please note that Endeavor Health does not maintain such third-party sites and has no control over such sites. If you decide to access any third-party site via a link on the Endeavor Health Services, please understand that you do so entirely at your own risk. Also, please note that the appearance of a link to a third-party site is not necessarily intended as an endorsement of any particular company or product.
Endeavor Health disclaims all liability with regard to your access to and use of such information, material, products or services or transactions with such linked website or third parties. You acknowledge and agree that we shall not be responsible or liable, directly, or indirectly, for any damage, loss or other claim caused or alleged to be caused by or in connection with, access to, use of or reliance on any content available on or through any other site or resource.
Before using certain areas of the Endeavor Health Services, you may be asked to indicate your acceptance of additional special terms by selecting a check-box or button marked “I Accept”, “I Agree”, “Okay”, “I Consent”, or other words or actions that similarly acknowledge your consent or acceptance of a Click-Through Agreement. To the extent there is a conflict between these Terms and any Click-Through Agreement for the activity in which you choose to participate, the Click-Through Agreement will govern.
Endeavor Health is committed to complying with intellectual property laws, and requires all users of the Endeavor Health Services to comply with these laws. Accordingly, you may not store any material or content, or use or disseminate any material or content, through the Endeavor Health Services in a manner that constitutes an infringement of a third party’s intellectual property rights, including rights granted by copyright law.
If you believe that work has been copied on the Endeavor Health Services in a way that constitutes copyright infringement, or that information on the Endeavor Health Services, including the Content, otherwise infringes an intellectual property right, please contact Endeavor Health in writing to Chief Legal Officer, 1301 Central St., Evanston, IL 60201.
When contacting Endeavor Health regarding a claim of copyright or other intellectual property right infringement, please provide the following:
- an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
- a description of the copyrighted work or other intellectual property that you claim has been infringed;
- a description of where the material that you claim is infringing is located on the Endeavor Health Services;
- your address, telephone number and email address;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
- a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
These Terms and all matters regarding your use of the Endeavor Health Services shall be governed by, construed in accordance with and enforced under the laws of the State of Illinois, without regard to choice of law principles. By accessing, browsing or using the Endeavor Health Services, you agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the state and federal courts located in or otherwise covering DuPage County, Illinois. You hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action, or proceeding arising out of these Terms.
The Endeavor Health Services are intended for use by individuals located in the United States. If you are outside of the United States and access the Endeavor Health Services or submit your personal information to Us, please be advised that United States law may not offer you the same privacy protections as the law of your jurisdiction. If you visit the Endeavor Health Services or contact Us from outside the United States, please be advised that: (1) any information you provide to Us or that We automatically collect will be transferred to the United States; and (2) that by using the Endeavor Health Services or submitting information, you explicitly authorize its transfer to and subsequent processing in the United States in accordance with our Privacy Statement.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ENDEAVOR HEALTH (INCLUDING ENDEAVOR HEALTH’S AFFILIATES, SUBSIDIARIES, EMPLOYEES, OFFICERS, MEMBERS, OR TRUSTEES) NOR ANY OF ENDEAVOR HEALTH’S AGENTS, REPRESENTATIVES, SUPPLIERS, ADVERTISERS, CONTRACTORS, PROMOTIONAL PARTNERS, OR LICENSORS (EACH, A “ENDEAVOR HEALTH PARTY” AND COLLECTIVELY, THE “ENDEAVOR HEALTH PARTIES”) BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY AND WHETHER OR NOT A ENDEAVOR HEALTH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR RELATING TO: (1) THE USE OR INABILITY TO USE THE ENDEAVOR HEALTH SERVICES; (2) ANY CONTENT OR PRODUCTS AVAILABLE OR SOLD ON OR THROUGH THE ENDEAVOR HEALTH SERVICES; OR (3) ANY THIRD-PARTY CONTENT OR MATERIALS (INCLUDING USER CONTENT) OR THE DEFAMATORY, INFRINGING, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. WHILE CERTAIN JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SUCH LIMITATION MAY NOT APPLY TO YOU. IN ANY CASE, THE ENTIRE LIABILITY OF THE ENDEAVOR HEALTH PARTIES UNDER THESE TERMS FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) IS LIMITED TO THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESS TO THE ENDEAVOR HEALTH SERVICES.
In the event you are dissatisfied with, or dispute, these Terms, the Endeavor Health Services, and/or the Content, please terminate your use of the Endeavor Health Services, as Endeavor Health has no other obligation, liability or responsibility to you.
THE ENDEAVOR HEALTH SERVICES AND THE MATERIALS CONTAINED THEREIN, INCLUDING THE CONTENT, ARE PROVIDED ON AN "AS IS" OR “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ENDEAVOR HEALTH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. ENDEAVOR HEALTH DOES NOT REPRESENT OR WARRANT THAT MATERIALS ON ENDEAVOR HEALTH SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. ENDEAVOR HEALTH DOES NOT REPRESENT OR WARRANT THAT THE ENDEAVOR HEALTH SERVICES OR ITS SERVER(S) ARE FREE OF VIRUSES, WORMS, UNAUTHORIZED USERS OR HACKERS, “TROJAN HORSES” OR OTHER MALICIOUS SOFTWARE. ENDEAVOR HEALTH DOES NOT MAKE ANY WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE ENDEAVOR HEALTH SERVICES AND/OR SERVICES, OR ENDORSE, RECOMMEND OR MAKE ANY WARRANTIES AS TO THE ACCURACY, RELIABILITY OF ANY CONTENT, INFORMATION, MATERIALS, USER CONTENT, FEATURES, SERVICES, PRODUCTS OR STATEMENTS AVAILABLE ON OR THROUGH THE ENDEAVOR HEALTH SERVICES OR THROUGH LINKS ON THE ENDEAVOR HEALTH SERVICES. THE USE OF THE ENDEAVOR HEALTH SERVICES ARE ENTIRELY AT YOUR OWN RISK.
To the fullest extent permitted by law, you shall defend, indemnify and hold harmless the Endeavor Health Parties from and against all claims arising from or in any way related to your use of the Endeavor Health Services and/or the Content, your violation of these Terms or any other actions connected with your use of the Endeavor Health Services and/or the Content, including any liability or expense, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys’ fees. Endeavor Health will provide prompt written notice of any such claims, but failure to provide such notice will not release you from any of your obligations pursuant to this section, except to the extent that you are actually prejudiced by such failure, and will not relieve you from any other liability that You may have to the Endeavor Health Parties other than under this section.
Endeavor Health’s failure to exercise or enforce any right or provision in these Terms shall not constitute a waiver of such right or provision.
These Terms will take effect at the time you begin using the Endeavor Health Services. Endeavor Health reserves the right, with or without notice, and at any time and for any reason, to deny you access to the Endeavor Health Services or to any portion thereof, and to terminate these Terms. These Terms, and the licenses and rights granted to you thereunder, will terminate automatically if you fail to comply with, or if We reasonably believe that you have not complied with, these Terms.
You may terminate our relationship under these Terms at any time by ceasing to access, browse, or use the Endeavor Health Services, but all applicable provisions, rights, and remedies available to Endeavor Health under these Terms will survive such termination. Upon termination, please destroy all copies of any portion of the Endeavor Health Services, including any Content, in your possession.
If a court of competent jurisdiction finds any provision of these Terms to be invalid, illegal, or unenforceable, such provision shall be enforced to the fullest extent of the law, and all other provisions shall remain in full force and effect.
Endeavor Health reserves the right to revise these Terms at any time in Our sole discretion by posting revised Terms to the Endeavor Health Services. Because your use of the Endeavor Health Services signifies your acceptance of all the terms and conditions contained within the Terms in effect at the time of your use, We ask that you please regularly review the Terms posted to the Endeavor Health Services.
Endeavor Health has more information that you are encouraged to read.