Highland Park Hospital

Dining Room

The employee/visitor dining room is located on the lower level of the hospital.

• Breakfast: 6:30-10 a.m.
• Continental breakfast: 10-10:30 a.m.
• Lunch: 11 a.m.-1:30 p.m.
• Sandwiches & snacks: 1:30-6:30 p.m.
• Dinner: 4:30-6:30 p.m.

Park Avenue West Café

Visitors may enjoy sandwiches, snacks and assorted beverages in the Park Avenue West Café, located in the main lobby. The Park Avenue West Café is open Monday through Friday from 6:30 a.m. to 2:30 p.m.

Vending area

Snacks and beverages are available 24 hours a day in the vending room located on the lower level next to the employee/visitor dining room.

We recognize that visitors to the hospital sometimes can spend time waiting. Visitors are encouraged to use our business centers located in the Emergency Department waiting area and in the waiting areas located on the third and fourth levels of the hospital. Complimentary Internet access and fax ports are available.

Free parking is available in the visitor's parking lots near the main entrance to the hospital. Activated vehicle alarms are strictly prohibited on the grounds of Highland Park Hospital. For parking questions, please call Public Safety at (847) 432-4607.

Valet parking

Free valet parking is located at the main entrance only.

Handicapped parking

Handicapped parking is available near all entrances. To better help handicapped patients and visitors, free valet parking is available at the main entrance.

Our clinically trained, board-certified chaplains from the Spiritual Care and Support Department offer support to engage the spiritual dimension of people (their beliefs, faith, culture, values and religious practices) to foster healing, growth and wellbeing. When faced with times of stress, illness and crisis, people often draw closer to their spirituality. Support from a chaplain can play a major role in the healing process and can help patients and their loved ones through challenges associated with illness or injury. Our chaplains offer support that is respectful of each patient’s spirituality, religious beliefs, privacy and dignity.

To reach a chaplain or to request spiritual care and support services at Highland Park Hospital, please call (847) 570-2330. The chaplain is available 24 hours a day, 7 days a week.

As patients and families you have the right to have effective communication regarding your care and treatment in a language and communication device that you understand.

In-person language interpreters and sign language interpreters are provided free of charge for patients with limited English proficiency and those who are hearing impaired. Phone-based language interpretation is available for all languages, as well as telecommunication devices for the hearing/sight impaired.

Please ask your nurse or caregiver to arrange for assistive communication services/aids should you need medical care at Highland Park Hospital.

Wireless internet (Wi-Fi)

Free wireless internet access is available to patients and visitors throughout our hospital.

To connect, open a web browser from your personal device and select “NorthShore Guest WiFi” from the list of available networks. A NorthShore welcome page will appear. Once the Terms of Service agreement is reviewed and accepted you will be connected to the internet. 

As with all other forms of wireless communication, the signal is not secure and can be received by anyone within broadcast range. A wireless internet session must be encrypted to be made secure.

Business center

We recognize that visitors to the hospital sometimes can spend time waiting. Visitors are encouraged to use our business center overlooking the Main Entrance Atrium. To get there, take Elevator B or the escalator to the first floor. Plug your laptop computer into one of our data ports for internet access free of charge or use your own fax equipment to send and receive faxes. Use of mobile phones is not permitted within the hospital.

8:30 a.m. - 8:00 p.m. daily. Only two visitors at a time.

Mon.-Fri.: 6-7:30 p.m., Sat.-Sun.: 1:15-2:15 p.m. One parent daily for 30 minutes. Visits must be scheduled with the unit.

• Antepartum (before labor and delivery) 
  8:30 a.m.- 8:00 p.m. daily. Support person (overnight privileges). 2 visitors per day (not including support person) during visiting hours. Children under 12 may visit antepartum patients during sibling visitation from 4-6 p.m.
• Labor and delivery
  8:30 a.m.-8:00 p.m. daily. Support person (24 hour overnight privileges). 1 designated visitor & 1 doula that meets criteria (does not count as a visitor). No children under the age of 18.
• Mother and baby
  8:30 a.m.-8:00 p.m. daily. Support person 24 hours a day (overnight privileges, not counted as a visitor). 2 additional visitors at a time during visiting hours. Visitors must be >12 years of age. Sibling visitation time (for those under 12 years of age) is from 4-6 p.m. and limited to siblings of the same household. Siblings must pass a health screen and come with a designated adult supervisor who is not the patient.
• Pediatrics
  8:30 a.m. - 8:00 p.m. daily. No visitors under 18 years of age. Parents only with one per bedside at a time. Able to visit 24 hours per day except at shift change.