We are here to help you get the most out of your patient portal. Whether you are looking for step-by-step instructions or need technical assistance, you will get the support you need.
Browse help topics
Find fast, step-by-step answers to the most common MyEndeavor questions by selecting a topic below.
Learn how to create an account, reset your password, download the mobile app and update your communication preferences.
Learn how to switch from the NorthShoreConnect app to the MyEndeavor app, download MyEndeavor for the first time, and troubleshoot mobile app issues.
Understand the different proxy access levels, learn how to manage permissions and download proxy request forms for children or adults.
Learn how to view your clinical notes, share your records with outside providers, review processing times for lab results and request medication refills.
Find instructions on how to schedule, reschedule or cancel an appointment. Learn how to save time using eCheck-in and digital arrival.
Get ready for your virtual appointment. Learn how to launch your video visit, test your device's camera and troubleshoot common connection issues.
Learn how to communicate with your providers, review expected response times and understand the billing rules for medical messages.
Understand how billing statements are processed, view accepted insurance information, see how to grant billing access to a loved one and pay your bills securely.
Contact support
For technical help, password resets or account navigation issues, call MyEndeavor Support directly.
Monday-Friday: 7 am-5 pm
Saturday: 8 am-4 pm
If you prefer not to call, you can securely send a message to MyEndeavor Support for non-urgent technical questions.
You can expect an initial response within 1–2 business days.
Transitioning to MyEndeavor
Our patient portals are transitioning to MyEndeavor on different dates. To learn about changes you can expect and view your timeline, please select your patient portal below.
