At Endeavor Health, we want to make understanding and managing your medical bills as easy as possible. Whether you’re ready to pay your bill, have questions about charges, want to review your insurance coverage, or need help estimating costs and exploring financial assistance, you’ll find the resources and support you need — all in one place.

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Billing questions

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Billing FAQs

Find answers to common billing questions.

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Insurance

We want you to feel confident about your insurance coverage before your visit. Review the plans we accept and take advantage of helpful Medicare tools and support.

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Costs & financing

Understanding the cost of care is important. Use our cost tools to estimate your out-of-pocket expenses and learn about financial assistance if you need help paying for care.

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Billing questions

For help with billing questions, choose the region below where you received care.

If you received care at Evanston Hospital, Glenbrook Hospital, Highland Park Hospital, or Skokie Hospital, or at a doctor’s office or immediate care location in the northern suburbs — including Evanston, Northbrook, Highland Park, Skokie, or nearby areas — this is the correct billing contact info.

If you have questions about your bill, please call a patient representative at (847) 570-5000. Hours: Monday-Friday, 8 am to 5:30 pm; Closed Saturday and Sunday.

If you received care at Edward Hospital, Elmhurst Hospital, or Linden Oaks Hospital, or at a doctor’s office or immediate care location in the western suburbs — including Naperville, Aurora, Downers Grove, Elmhurst, or nearby areas — this is the correct billing contact info.

If you have questions about your bill, please use the contact information below:

For hospital bills

Call the Billing Department at (866) 756-8348 or submit a contact form.

Hours: Monday-Thursday, 8 am to 7 pm; Friday, 8 am to 5 pm; Closed Saturday and Sunday.

For physician bills

If you received care at Northwest Community Hospital, or at a doctor’s office or immediate care location in the northwest suburbs — including Schaumburg, Arlington Heights, Des Plaines, Palatine, or nearby areas — this is the correct billing contact info.

If you have questions about your bill, please contact Patient Accounting and Finance at (847) 618-4747.

If you received care at Swedish Hospital, or at a doctor’s office or immediate care location on Chicago’s north side — including Lincoln Square, Lakeview, Uptown, Jefferson Park, or nearby areas — this is the correct billing contact info.

If you have questions about your bill, please call a patient representative at (847) 570-5000. Hours: Monday-Friday, 8 am to 5:30 pm; Closed Saturday and Sunday.

Frequently asked questions

Depending on the type of insurance you have and the services you are having, you may be asked to pay a co-payment, deductible or co-insurance at the time of your visit. If you do not have insurance, you may be asked to make payment in full. If you have an outstanding balance at the time of service, you may be asked to pay it at that time.

You can expect to receive a bill after we have received payment or denial from your insurance company. However, if you are not covered under any insurance policy, you can expect to receive an itemized bill within seven to ten days following your visit.