Medical records

If you received care at Evanston Hospital, Glenbrook Hospital, Highland Park Hospital, Skokie Hospital or Swedish Hospital — or at an Endeavor Health doctor’s office or immediate care location in the northern suburbs (including Evanston, Northbrook, Highland Park, Skokie) or on Chicago’s north side (including Lincoln Square, Lakeview, Uptown, Jefferson Park) or nearby areas.

Options to request records

If you have any questions, please contact us at (847) 982-4560. To check the status of your request, email roistatus [at] northshore.org (roistatus[at]northshore[dot]org). 

Request online

Patients and providers can request medical records using our online tool. Records can be sent electronically or by mail.

• Have your government-issued driver’s license or state ID ready.

Access the online medical record request tool

NorthShoreConnect

If you have an active NorthShoreConnect account, you can request your records through the portal.

• Log in and go to Your Menu > search Medical Record Request
• Records are typically available within 1–3 business days
• Requested records will be available in Document Center > Requested Records

Note:

• Records can only be released to the patient.
• Radiology images can be emailed separately.
• Cardiac imaging cannot be sent via email or to NorthShoreConnect. See contact info below for assistance.

If you don’t have a NorthShoreConnect account, request an access code.

Mail

Complete Authorization to Disclose Records form.

Please send completed forms to:

Health Information Management
Attn: Datavant
4901 Searle Parkway, Suite 170
Skokie, IL 60077

Email / fax

Complete Authorization to Disclose Records form.

Please send completed forms to:

• Email: releaseforms [at] northshore.org (releaseforms[at]northshore[dot]org)
• Fax (patients and continuation of care only):(847) 982-4495

Request in person

• You may request and receive copies of your records at one of our hospital locations. Please bring:
• A completed Authorization for Disclosure of Confidential Information form (or fill one out onsite)
• A government-issued photo ID

Note:

• If someone is picking up your records for you, the form must be completed and signed by the patient, with the recipient’s name listed in the “I authorize NorthShore University HealthSystem to release to” section.
• Turnaround time: 7–10 business days

Walk-in locations & hours

Evanston Hospital
2650 Ridge Ave, Room G225, Evanston, IL 60201
Phone: (847) 570-3988
Hours: Monday–Friday, 7:30 am-4:00 pm

Glenbrook Hospital
2100 Pfingsten Rd, Room B206, Glenview, IL 60026
Phone: (847) 503-3176
Hours: Monday–Friday, 7:30 am-4:00 pm
The Glenbrook location will no longer be taking walk ins after Friday 11/28/25.

Swedish Hospital
Anderson Pavilion – 2751 W. Winona St, Chicago, IL 60625
Phone: (773) 878-8200 ext. 5580
Hours: Monday–Friday, 7:30 am-4:00 pm

Request radiology films, slides or billing information

Patient amendment requests

• Use for: Requesting changes to your medical record
• How to submit: Fill out the Amendment Request Form and follow the directions in the document on how to submit.

Notes:

• Endeavor Health will review the request, but clinical notes are part of your physician(s) and care team’s assessment and therefore any amendment requests will be at Endeavor Health discretion based on a review of the note.
• Factual information cannot be changed or removed.

If you received care at Northwest Community Hospital, or at an Endeavor Health doctor’s office or immediate care location in the northwest suburbs — including Schaumburg, Arlington Heights, Des Plaines, Palatine or nearby areas 

Options to request records

If you have any questions, contact us at (847) 618-3200. If you leave a message, a representative will return your call within 24 hours or the next business day.

Request online

Patients and representatives can request records using our online tool. Records will be sent electronically.

Access the online medical record request tool

NCH MyChart

If you have an active NCH MyChart account, you can request your records through the portal.

• Use for: Viewing test results, discharge instructions, immunizations and billing statements
• How to access: Log into your NCH MyChart account
• Need an account? Call (847) 618-2000 to sign up

Email

• Use for: Submitting a completed Authorization to Disclose Records form or patient amendment request
• Send to: recordrequest [at] nch.org (recordrequest[at]nch[dot]org) 

Notes:

• Attach a photo or upload of the fully completed and signed form
• Patients only — not for 3rd party requestors
• Patient amendment requests can also be sent here

Fax

Use for:

• Sending completed Authorization to Disclose Records
• Having your provider request records in urgent situations
• Sending amendment requests

Fax numbers:

• General records request: (847) 618-3249
• Continuation of care request: (847) 618-4986
• Amendment request: (847) 618-4999

Mail

Use for:

• Submitting completed Authorization to Disclose Records
• Submitting amendment request

Mail to:
Northwest Community Hospital
Attn: Medical Records
800 W. Central Rd
Arlington Heights, IL 60005

In-person (walk-in)

• Use for:
  • Access to Financial Counselor
  • Cashier services
  • Medicaid application assistance
  • Pick up/drop off pathology slide
  • Pick up/drop off X-rays
  • Request/pick up medical records
• Location: HIM department at Northwest Community Hospital

Details:

• Photo ID is required
• Walk-ins welcome (no appointment required)
• Wait times may be 30–45 minutes
• Monday–Friday: 8:00 am–5:00 pm

Phone

Main line for questions or help signing up for MyChart: (847) 618-3200

When prompted, select one of the following options:

• Press 1: Continuation of care requests (to expedite emergency record/CD requests)
• Press 2: Release of information area for 3rd party requestors, attorneys and non-continuity of care patient requests — leave a message for a call back within 24 hours or next business day
• Press 5: MyChart assistance, patient amendments and all other inquiries

Radiology CD request

• Use for: Requesting imaging on disc
• How to request: Fill out the Authorization to Disclose Records
• Timing: Allow 48–72 hours for processing; mailed via U.S. Mail
• Emergency?
  • Have your provider call (847) 618-3200 (option #1) or fax to (847) 618-4986
  • Walk-ins are now welcome to the HIM department at the hospital, though there may be a 30-45 minute wait time.

Fees (for patient pick-up only)

Medical Records:

• Pages 1–12: Free
• Pages 13–25: $0.50 per page
• Pages 26–50: $0.25 per page
• Pages 51+: $0.15 per page

Radiology CD:

• 1st copy: Free
• Each additional: $20

Cardiology CD: 

• $20 each

Note: 

• Payment methods: Credit card (Visa®, Mastercard®, Discover®), debit card, or personal check
• No charge to send records directly to a provider

Patient amendment requests

• Use for: Requesting changes to your medical record
• How to submit: Fill out the Amendment Request Form and send via:
  • Email: recordrequest [at] nch.org (recordrequest[at]nch[dot]org)
  • Fax: (847) 618-4999
  • Mail: Attn: Medical Records, 800 W. Central Rd., Arlington Heights, IL 60005

Notes:

• Endeavor Health will review the request, but clinical notes are part of your physician(s) and care team’s assessment and therefore any amendment requests will be at Endeavor Health discretion based on a review of the note.
• Factual information cannot be changed or removed.

If you received care at Edward Hospital, Elmhurst Hospital or Linden Oaks Hospital, or at an Endeavor Health doctor’s office or immediate care location in the western suburbs — including Naperville, Aurora, Downers Grove, Elmhurst or nearby areas.

Request online

Patients, representatives, physicians and legal requestors can request records using our online tool. Records will be sent electronically.

Access the online medical record request tool

EEH MyChart

If you have an active EEH account, you can request your records through the portal.

• Log in and go to Your Menu > search Medical Record Request
• Requested records will be available in Document Center > Requested Records

Request by mail/in person

You can walk in to the Medical Records Department at Edward Hospital to request records or obtain radiology images/CDs.

Edward Hospital, Linden Oaks Hospital or Affiliated Medical Groups
801 South Washington Street, Naperville, IL 60540
(630) 527-3080
Monday–Friday, 9:00 am–5:00 pm

Important:

• As of May 16, 2025, Elmhurst Hospital no longer accepts mail/in-person requests. Please use the online request option for Elmhurst Hospital.
• Off-site locations cannot burn radiology CDs — this service is only available at Edward Hospital.

What to bring:

• A completed Authorization to Use and Disclose Health Information form (or fill it out during your visit).
• If picking up a radiology CD for someone else, the form must be signed by the patient and include your name in Section 4.
• A valid photo ID (e.g., driver’s license).

• For access to past visit information, medication records and older lab results, visit Diamond Headache’s former patient portal. Please do not use the old portal to message your providers or to request medication refills.
• To request medical records from Diamond Headache Clinic for care provided before Oct. 31, 2025, download the request form.

To obtain a copy of a birth or death certificate, contact the Illinois Department of Public Health.

To check the status of a Social Security card for your baby, contact your local Social Security office.

• The patient or the patient’s legally authorized representative (legal documentation is required)
• The parent of a patient under the age of 18
• The parent and teenager (ages 12-17) for records that contain mental health or other protected diagnoses contained in the health information
• A legally-appointed executor or administrator of an estate if the patient is deceased (legal documentation, court order or small estate affidavit, and a death certificate are required)