MyEndeavor is replacing Edward-Elmhurst MyChart

Beginning Saturday, November 7, 2026, use MyEndeavor to manage your current care and health information. Your Edward-Elmhurst MyChart account and recent medical history will automatically transfer to MyEndeavor.

Early access to MyEndeavor for scheduling begins October 26 at 2 pm for appointments taking place November 7 or later.

Learn more about scheduling appointments during the transition

You can access MyEndeavor from your computer or mobile device:

• Online: Access the portal through your web browser at my.endeavorhealth.org.
• Mobile app: Download and sign in through the MyEndeavor app.

If you cannot remember your username or password, you can recover your account online.

Most users can sign in to MyEndeavor using their current Edward-Elmhurst MyChart username and password.

Because of our transition to MyEndeavor, some patients’ usernames must be changed. This will happen in two scenarios:

• Your username is already taken: To ensure every account in our new patient portal is unique, you may be assigned a new username. Your password will remain the same.
• Your username doesn't meet security standards: If your current username is too short or contains unsupported special characters, you will need to create a new, secure username.

If your username is affected, we will send you a message in your Edward-Elmhurst MyChart account with specific instructions before November 7.

Once the transition is complete, if you forget your username or need help signing in, you can easily request a username reminder from the MyEndeavor sign-in page, or you can contact MyEndeavor Support.

If you use multiple Endeavor Health patient portals

Today, Endeavor Health has three patient portals: Edward-Elmhurst MyChart, NCH MyChart and MyEndeavor (formerly called NorthShoreConnect).

If you currently have accounts for more than one Endeavor Health patient portal, your accounts will automatically merge on MyEndeavor on November 7. You will use one username and password to access your information.

Please use the following rules to determine which login information to use for MyEndeavor:

• If you have both an Edward-Elmhurst MyChart and a MyEndeavor (formerly NorthShoreConnect) account: Use your existing MyEndeavor username and password.
• If you have both an Edward-Elmhurst MyChart account and an NCH MyChart, but not a MyEndeavor account: Use your Edward-Elmhurst MyChart username and password.
• If you only have an Edward-Elmhurst MyChart account: Use your existing Edward-Elmhurst MyChart username and password.

Unsure which login to use?
If you cannot remember your username or password, you can recover your account online. You can also contact MyEndeavor Support for further assistance. 

Starting November 7, use the MyEndeavor app to manage your current care on the go. Download the MyEndeavor app from the Apple App Store or Google Play.

On Saturday, November 7, features through the Edward-Elmhurst MyChart app will transition to limited access. While you may still need the old app to pay older bills, view past billing statements or historical records, all active tasks must be completed in the new MyEndeavor app.

Visit the MyEndeavor mobile app help topic page for more information about downloading and using the app.

From October 23 at 5 pm –26 at 6:59 am, appointments taking place on November 7 or later cannot be scheduled online, by phone or in person.

From October 23 at 5 pm –26 at 6:59 am, appointments taking place on November 7 or later cannot be canceled or rescheduled online, by phone or in person.

Your appointment scheduling options are expanding. In MyEndeavor, you can search, schedule and manage appointments with more providers and services across Endeavor Health locations.

You can also reserve your spot online for an Immediate Care in-person visit before you leave home.

As we transition to MyEndeavor, there will be a brief period when you cannot request prescription refills through Edward-Elmhurst MyChart. This includes refill requests from your medication list and refill requests sent by message.

October 1–November 4: Submit prescription refill requests through Edward-Elmhurst MyChart.

November 5–6: Prescription refill requests will be unavailable through Edward-Elmhurst MyChart. If you need a refill during this time, call your provider's office.

Beginning November 7 at 8 am: Submit prescription refill requests through MyEndeavor.

As we transition to MyEndeavor, there will be a brief period when you cannot send messages to your care team online.

October 1–November 4: Send care team messages through Edward-Elmhurst MyChart.

November 5–6: Care team messaging will be unavailable through the Edward-Elmhurst MyChart patient portal. For urgent needs, call your provider's office.

Beginning November 7 at 8 am: Send care team messages through MyEndeavor.

In MyEndeavor, you can send messages to a wider range of clinicians you have previously met with, including dietitians, midwives, social workers and more.

When you send a message, you will also notice the subject options have been updated and simplified. This makes it easier to select the right topic and ensures your question reaches the correct care team member faster.

Most responses from your care team remain available at no cost. However, if a response to a medical question requires clinical expertise or complex decision-making, your doctor may provide medical advice and your insurance may be billed. This process is designed to provide the best care and avoid unnecessary office visits. Before sending a non-urgent medical question, you will be asked to acknowledge that you may be charged.

• Messages that may be billed: Include reporting a new symptom, asking for a medication adjustment, reporting a symptom flare-up or asking a question that requires extensive chart review.
• Messages that are generally not billed: Include routine medication refill requests, simple updates on your recovery or questions that can be easily answered by clinical support staff.

Test results posted before November 7, 2026, will remain available in Edward-Elmhurst MyChart. Test results posted on or after November 7 will be available in MyEndeavor.

Some of your previous test results will also be available in MyEndeavor. The amount of history available will depend on the type of test result and your individual medical record.

Most of your historical health records will securely transfer to MyEndeavor.

What transfers to MyEndeavor depends on the type of health information:

• Essential health information (all records): Your documented allergies, past immunizations, active medical issues, lifetime labs such as genetic tests, and medication lists will transfer completely with no time limit.
• Specialty screenings (past 10 years): Your past colonoscopies, sleep studies and other testing will transfer going back 10 years.
• Most everyday records (past 5 years): Your routine lab tests, imaging results, including X-rays, CT scans and MRIs, doctor's visit notes, historical letters, scanned documents, anesthesia summaries, implant records and pregnancy history will transfer going back five years.

Edward-Elmhurst MyChart will remain available with limited access after November 7. You can continue to use it to view certain older health information that does not transfer to MyEndeavor.

Our Health Information Management department will continue to have access to all of your Endeavor Health medical records and can help you identify specific records you need. Call (847) 982-4450 or email himservices [at] endeavorhealth.org (himservices[at]endeavorhealth[dot]org).

Most test results, diagnoses and clinical notes will be shared with you in MyEndeavor by default.

Test results are generally released to your patient portal as soon as they are available. If you prefer to review your results with your doctor before seeing them online, you can adjust your MyEndeavor settings to delay all your test results for four days.

As permitted by Illinois law, certain highly sensitive results are always held until your doctor can discuss them with you directly.

Visit Medical records, prescriptions & test results to learn more about when results are released and how to adjust your settings.

Where you view and pay your bill depends on when you received care.

• Services received on or before November 6: Continue to view and pay your bills through Edward-Elmhurst MyChart. 
• Services received on or after Nov. 7: View and pay your bills in MyEndeavor.

You can also continue to send billing messages through Edward-Elmhurst MyChart about statements for care received on or before November 6.

Our billing is changing to give you a more transparent experience. Previously, some families received combined household statements. Going forward, each adult patient will have their own billing account and statement.

This means you may receive separate statements where you currently receive one:

• Patients aged 18 and older will receive their own individual billing statement.
• If you are the designated guarantor for one or more children under age 18, you will receive one billing statement that includes both your care and the care of your minor children.

If you need to manage or pay bills for a spouse, adult child, dependent or other adult, they can invite you to access their billing information by setting up an authorized billing user.

To learn more about setting up an authorized billing user, visit our billing and payments page.

Your billing statement may separate charges into two categories based on the type of care you received. You may see both categories on your statement for the same visit because they cover different parts of your care:

• Hospital accounts: Charges related to facility services, such as room charges, nursing care, medications and medical supplies.
• Professional accounts: Charges from doctors or other healthcare professionals for their services, such as office visits, consultations and expertise.

To learn more about your statements, visit our billing and payments page.

A guarantor is the person financially responsible for paying the medical bills on an account. For example, if you are a parent or legal guardian, you are the guarantor for your child's healthcare bills.

As the guarantor, when you receive your next billing statement, you may notice a new guarantor number (your primary billing account number). This is a normal change, and your new guarantor number will be clearly displayed on your statement. Please use this new number when making payments or contacting our billing department.

Beginning Saturday, November 7, 2026, Edward-Elmhurst MyChart will transition to limited access. MyEndeavor will become your patient portal for managing your current care, including appointments, prescription refills and messages to your care team.

With limited access, you can continue to use Edward-Elmhurst MyChart to:

• View historical medical records and test results.
• View or pay bills for care received on or before November 6.
• Send billing questions regarding care received on or before November 6.

For all other tasks related to managing your current care, use MyEndeavor.

Sign in to Edward-Elmhurst MyChart

The way you receive appointment reminders and health notifications is changing. You will still receive these important updates, but they will now come from new email addresses and new phone numbers.

• Emails: Portal notifications will now come from info [at] my.endeavorhealth.org (info[at]my[dot]endeavorhealth[dot]org) and securityinfo [at] my.endeavorhealth.org (securityinfo[at]my[dot]endeavorhealth[dot]org). Please add both email addresses to your email contacts or "safe senders" list to ensure these important health updates don't end up in your spam folder.
• Text messages: Updates about your health and care visits, like appointment reminders, test results, and other health information, will come from 91356, medical billing updates from 25064 and wellness updates from 61863. Please note that if you text “STOP” to any of these, you will no longer receive these messages.

Your communication preferences

Your general email and text messaging opt-in status will automatically transfer to MyEndeavor. However, your specific topic preferences (how and when you receive individual alerts like appointment confirmations or billing statements) will reset to our new standard defaults.

To review and update your communication preferences:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Settings section, and select Communication Preferences.
• Review each notification category and use the toggles to turn your preferred delivery methods (text message, email or phone call) on or off.
• Important: Scroll to the very bottom of the screen and click Save changes. If you do not save your preferences, you will not receive important notifications.

When your child turns 12, your patient portal proxy access automatically transitions to a limited view to protect their privacy. You can still help manage their care, but some information, including test results and upcoming appointments, remains private unless you and your adolescent child choose to set up full proxy access.

To receive full access, you and your adolescent must complete an Adolescent Proxy Access Form.

To learn more about access levels or request a change, visit our Friends and Family Access.

If you plan to deliver your baby at an Endeavor Health hospital, you can securely pre-register for your admission directly through your MyEndeavor account. Completing these steps in advance will save you time when you arrive to deliver.

Pre-registering in MyEndeavor:

• Share your details: Provide your estimated due date, select your delivery location and update your personal and insurance information.
• Complete forms in advance: Review and sign required admission forms securely from home.

To pre-register for your delivery:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Find Care section, and select Register for My Delivery.

Having a photo in your record helps us ensure we are providing the right care to the right person. You may be asked to have your profile photo taken during registration or check-in. Having a patient profile photo is optional.

If you prefer, you can securely upload your own photo directly in MyEndeavor.

Review the profile photo guidelines before taking your own photo and uploading it.