NorthShoreConnect is becoming MyEndeavor

Starting August 1, you can access your account from your desktop computer or mobile device:

• Online: Access the portal through your web browser.
• Mobile app: Log in directly through the MyEndeavor app on your smartphone or tablet.

Forgot your login information?

If you cannot remember your username or password, you can recover your account online.

Your login information will not change. You can sign in to MyEndeavor using your current NorthShoreConnect username and password.

You do not need to download a new app for MyEndeavor. On Aug. 1, the NorthShoreConnect app on your phone or tablet will update to the MyEndeavor app. Depending on your personal device settings, this will either happen automatically or you will be prompted to approve the update the next time you open the app.

Don't have the app?

Download the free MyEndeavor app today from the Apple App Store or Google Play to manage your care on the go.

While your secure patient portal remains the same, you will notice an easy-to-use layout when you log in. This new design is optimized to help you find your test results, message your care team and manage your appointments much faster on any device.

Your scheduling options will expand. You will be able to search, schedule and manage appointments with providers and services across all Endeavor Health locations.

We are making it easier to connect with your care team. You can now send messages to a wider range of clinicians you have previously met with, including dietitians, midwives, social workers and more.

When you send a message, you will also notice the subject options have been updated and simplified. This makes it easier to select the right topic and ensures your question reaches the correct care team member faster.

MyEndeavor lets you either share your records or gain access to another patient’s records though Family and Friends Access (also known as “proxy access”). This feature lets you choose from two main levels access — full access and limited access.

On August 1, your proxy access may be updated to a new access level.

To review your access level:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Sharing section and select Sharing Hub.
• Select Manage friends and family access.

To learn more about access levels or request a change, visit our Friends and Family Access page.

If you are planning to deliver your baby at an Endeavor Health hospital, you can securely pre-register for your admission directly through your account. Completing these steps in advance can help save you time on the day of your arrival.

Pre-registering in MyEndeavor:

• Share your details: Provide your estimated due date, select your delivery location and update your personal and insurance information.
• Complete forms in advance: Review and sign required admission forms securely from home.

To pre-register for your delivery:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Find Care section and select Register for My Delivery.

To give you a clearer picture of your health, most test results, diagnoses and clinical notes will be shared with you on MyEndeavor by default.

Your test results are typically released to you through the patient portal as soon as they are available. If you prefer to review your results with your provider before seeing them online, you can adjust your MyEndeavor settings to delay all your test results for 4 days.

Note: As permitted by Illinois law, certain highly sensitive results are always held until your provider can discuss them with you directly.

To learn more about when your lab results are released or how to adjust your result publication settings, visit our medical records, prescriptions & test results page. 

Our billing is changing to give you a more transparent experience. Previously, some families received combined household statements. Going forward, each adult patient will have their own billing account and statement.

This means you may receive separate statements where you currently receive one:

• Patients aged 18 and older will receive their own individual billing statement.
• If you are the designated guarantor for one or more children under age 18, you will receive one billing statement that includes both your care and the care of your minor children.

If you need to manage or pay bills for a spouse, adult child, dependent or other adult, they can invite you to access their billing information by setting up an authorized billing user.

To learn more about setting up an authorized billing user, visit our billing and payments page.

Your billing statement may separate charges into two categories based on the type of care you received. You may see both categories on your statement for the same visit because they cover different parts of your care:

• Hospital accounts: Charges related to facility services, such as room charges, nursing care, medications and medical supplies.
• Professional accounts: Charges from physicians or other healthcare professionals for their services, such as office visits, consultations and provider expertise.

To learn more about your statements, visit our billing and payments page.

A guarantor is the person financially responsible for paying the medical bills on an account. For example, if you are a parent or legal guardian, you are the guarantor for your child's healthcare bills.

As the guarantor, when you receive your next billing statement, you may notice a new guarantor number (your primary billing account number). This is a normal change, and your new guarantor number will be clearly displayed on your statement. Please use this new number when making payments or contacting our billing department.