Comments
[{"id":1809666767,"surveyKey":"10726314278","source":"PG Survey- MD","mentionTime":"2026-02-12T05:00:00Z","wordCount":18,"comment":"It was a seamless appointment. There were no delays, and the staff worked very well as a team.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1809667134,"surveyKey":"10719057349","source":"PG Survey- MD","mentionTime":"2026-02-11T05:00:00Z","wordCount":77,"comment":"Listened to my complaint about pain, when it occurred, and the intensity of pain. Dr. Massel ordered CT-Scan and MRI to try to learn source of my pain. In addition, he prescribed two medicines to address the pain. The meds to be taken in sequence after one is completed and if pain still exists. Both doctor and his nurse showed absolute interest in my health and concerns. I know I made the right choice in spinal surgeon.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1809670067,"surveyKey":"10636570709","source":"PG Survey- MD","mentionTime":"2026-02-03T05:00:00Z","wordCount":18,"comment":"Extent and range of questions asked and physical exam were amazingly complete. Doctor was very caring and personable.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1809670723,"surveyKey":"10636585839","source":"PG Survey- MD","mentionTime":"2026-02-01T05:00:00Z","wordCount":18,"comment":"Dr Massel is very thorough and listens to all my concerns and he explains the process very well.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1809670699,"surveyKey":"10630759574","source":"PG Survey- MD","mentionTime":"2026-02-01T05:00:00Z","wordCount":20,"comment":"Dr Massel and his entire staff were very professional and met my needs. I have faith in the proscribed treatment.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1792310604,"surveyKey":"10589046661","source":"PG Survey- MD","mentionTime":"2026-01-29T05:00:00Z","wordCount":51,"comment":"The entire team was amazing. I was trying to get a follow up appt with the pain clinic to get a cervical steroid shot and the fist available wasn't until the end of February. [\u2026] was incredibly helpful to work with the clinic to have it moved up significantly. Thank you!","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1792308844,"surveyKey":"10582564370","source":"PG Survey- MD","mentionTime":"2026-01-23T05:00:00Z","wordCount":27,"comment":"Dr. Massel was very thorough in his explanations and examination. He stopped along the way to see if I had any questions or concerns before moving ahead.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1792308489,"surveyKey":"10589038341","source":"PG Survey- MD","mentionTime":"2026-01-22T05:00:00Z","wordCount":10,"comment":"Liked him. He made sure all my questions were answered.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1792308472,"surveyKey":"10539003310","source":"PG Survey- MD","mentionTime":"2026-01-22T05:00:00Z","wordCount":8,"comment":"Very personable which is very important to me.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1792304025,"surveyKey":"10505166434","source":"PG Survey- MD","mentionTime":"2026-01-08T05:00:00Z","wordCount":20,"comment":"Outstanding! Dr Massel, [...] and the staff were exceptional in providing needed care in a very short time frame.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1792303987,"surveyKey":"10505129745","source":"PG Survey- MD","mentionTime":"2026-01-08T05:00:00Z","wordCount":5,"comment":"Great experience start to finish","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768120094,"surveyKey":"10400733364","source":"PG Survey- MD","mentionTime":"2025-12-19T05:00:00Z","wordCount":9,"comment":"It was a seamless visit. Staff worked well together","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768121853,"surveyKey":"10358853797","source":"PG Survey- MD","mentionTime":"2025-12-12T05:00:00Z","wordCount":30,"comment":"Listened well to my health journey, provided next steps and possible solutions, and checked in with me several times to see whether I understood the information or had any questions.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768122537,"surveyKey":"10303729956","source":"PG Survey- MD","mentionTime":"2025-12-09T05:00:00Z","wordCount":4,"comment":"Trust builds even time.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768122794,"surveyKey":"10316323915","source":"PG Survey- MD","mentionTime":"2025-12-08T05:00:00Z","wordCount":20,"comment":"Dr Massel is very friendly and accommodating together with his nurse [...]. He answers my questions and very knowledgeable.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768123988,"surveyKey":"10303725765","source":"PG Survey- MD","mentionTime":"2025-12-03T05:00:00Z","wordCount":22,"comment":"I've been very happy with the results of my surgery. I've gone from experiencing excruciating pain to no pain in two months.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1757555086,"surveyKey":"10236788479","source":"PG Survey- MD","mentionTime":"2025-11-23T05:00:00Z","wordCount":125,"comment":"Doctor Massel Is an orthopedic surgeon. I personally hope he remains with Endeavor for some time. His compassionate approach, understanding of the patient needs, and insecurities is almost prodigious. I have seen many doctors through North Shore, but none who engaged in conversation with me about my health issues in his unique manner. Dr. Massel focus was not simply on the symptoms but the root of the problem. He did not dismiss my years of concerns but provided additional resources I was unaware of. Thank you, Dr. Massel, for listening to me, for clearly communicating to me, for providing me information that I was not aware of, and most importantly respecting my concerns. Lastly, discussing the merits of recording notes as opposed to writing them .","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1757557746,"surveyKey":"9979646375","source":"PG Survey- MD","mentionTime":"2025-11-13T05:00:00Z","wordCount":3,"comment":"Answered all questions","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1757558067,"surveyKey":"10178596714","source":"PG Survey- MD","mentionTime":"2025-11-12T05:00:00Z","wordCount":11,"comment":"Listened well, professional, offered his opinion, not dismissive, friendly. Highly recommend.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1757558045,"surveyKey":"10178610862","source":"PG Survey- MD","mentionTime":"2025-11-12T05:00:00Z","wordCount":35,"comment":"Listened to my description of the problem, recorded everything so I know nothing was missed. Explained all the steps needed for me to take so that he could make a proper assessment of the problem.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1757558259,"surveyKey":"10082051286","source":"PG Survey- MD","mentionTime":"2025-11-11T05:00:00Z","wordCount":35,"comment":"My experience with Dr. Dustin Massel and his wonderful nurse [...] was exceptional.I received the best of care before and after surgery up until my one year post op visit this past October.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1757560705,"surveyKey":"10096159966","source":"PG Survey- MD","mentionTime":"2025-11-01T05:00:00Z","wordCount":35,"comment":"Kind, calm, and fully explanatory. He didn't rush and did a complete exam. I didn't feel like a number as I have elsewhere. I was given an explanation about what each treatment can provide relief.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1722726013,"surveyKey":"9886328341","source":"PG Survey- MD","mentionTime":"2025-09-28T05:00:00Z","wordCount":5,"comment":"Very nice and professional care","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1722726000,"surveyKey":"9886366833","source":"PG Survey- MD","mentionTime":"2025-09-28T05:00:00Z","wordCount":29,"comment":"Dr. Kassel was informative about my medical condition, explained what was causing my pain and outlined the treatment options. He was kind and thoughtful. I would highly recommend him.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1722724840,"surveyKey":"9832221254","source":"PG Survey- MD","mentionTime":"2025-09-23T05:00:00Z","wordCount":21,"comment":"Dr Massel made me feel very comfortable and answered all of my questions. He didn't make me feel awkward at all.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1722724320,"surveyKey":"9857669866","source":"PG Survey- MD","mentionTime":"2025-09-21T05:00:00Z","wordCount":6,"comment":"Your staff is so very kind.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1722724300,"surveyKey":"9846827892","source":"PG Survey- MD","mentionTime":"2025-09-21T05:00:00Z","wordCount":34,"comment":"Dr. Massel took the time to Review my history, examine me and explain all treatment options. I was very satisfied with the consultation. He also responded promptly to my messaging through the NS app","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1706710144,"surveyKey":"9722333318","source":"PG Survey- MD","mentionTime":"2025-08-28T05:00:00Z","wordCount":9,"comment":"My provider is God sent kindheart loving n compassionate","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1706706645,"surveyKey":"9639916702","source":"PG Survey- MD","mentionTime":"2025-08-13T05:00:00Z","wordCount":19,"comment":"Dr. Massel explained my opinions regarding my leg pain. He took the time needed to address my pain issues ,","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1706700840,"surveyKey":"9414165175","source":"PG Survey- MD","mentionTime":"2025-07-21T05:00:00Z","wordCount":4,"comment":"Very attentive and informative","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1706699381,"surveyKey":"9453110884","source":"PG Survey- MD","mentionTime":"2025-07-13T05:00:00Z","wordCount":79,"comment":"Dr. Dustin MasselIs a true blessing.Throughout the entire process, my family and I were put at ease. All questions were answered with a smile from the staff. There was never anytime. I couldn't get the help that I needed.And I've never felt so cared for. His surgical skills are remarkable. There was a chance that I would have had 2 surgeries, but because he did it perfectly. I am 100% healthy now. I could not be happier!","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1706698999,"surveyKey":"9453121138","source":"PG Survey- MD","mentionTime":"2025-07-11T05:00:00Z","wordCount":28,"comment":"Dr Massel was incredibly kind, thorough, and treated me as an individual. He was most concerned with my goals and needs. Many thanks for his professionalism and empathy.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1706698743,"surveyKey":"9432577507","source":"PG Survey- MD","mentionTime":"2025-07-10T05:00:00Z","wordCount":8,"comment":"Attentive, kind, timely, knowledgeable, caring, thoughtful, not rushed","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1706697292,"surveyKey":"9402544647","source":"PG Survey- MD","mentionTime":"2025-07-02T05:00:00Z","wordCount":26,"comment":"Dr. Massel is very kind and thorough. He answered all my questions and explained his recommendations in detail. I would highly recommend Dr Massel to anyone.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768128597,"surveyKey":"9234552746","source":"PG Survey- MD","mentionTime":"2025-06-29T05:00:00Z","wordCount":14,"comment":"Very professional , Knowledgeable, caring, and answered all of my questions did not feel rushed","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768129556,"surveyKey":"9354567837","source":"PG Survey- MD","mentionTime":"2025-06-25T05:00:00Z","wordCount":5,"comment":"Very caring, thorough, not rushed.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768130890,"surveyKey":"9332069063","source":"PG Survey- MD","mentionTime":"2025-06-20T05:00:00Z","wordCount":10,"comment":"I felt like I was received the best of care","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768133032,"surveyKey":"9276143743","source":"PG Survey- MD","mentionTime":"2025-06-11T05:00:00Z","wordCount":38,"comment":"Dustin Massel is amazing! He is kind and knowledgeable and talented! He fixed my back and personally handled my emergency after surgery on a Sunday. I have recommended him to at least 10 people already!! I love him!","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768133025,"surveyKey":"9276143546","source":"PG Survey- MD","mentionTime":"2025-06-11T05:00:00Z","wordCount":14,"comment":"Dr. Massel is the best. Period. He listens and shows compassion for the patient.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768136379,"surveyKey":"9197553445","source":"PG Survey- MD","mentionTime":"2025-05-31T05:00:00Z","wordCount":21,"comment":"Dr Massel listens and is very empathetic. He's very skilled and I am very grateful to have him as my doctor.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768137519,"surveyKey":"9128736784","source":"PG Survey- MD","mentionTime":"2025-05-25T05:00:00Z","wordCount":7,"comment":"Everyone was very attentive to my needs.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768137808,"surveyKey":"9160067777","source":"PG Survey- MD","mentionTime":"2025-05-24T05:00:00Z","wordCount":25,"comment":"Dr. Massel is a very understanding individual and explained things extremely well. I've been very pleased with his level of care and understanding. Highly recommended!","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768138317,"surveyKey":"9160081405","source":"PG Survey- MD","mentionTime":"2025-05-22T05:00:00Z","wordCount":4,"comment":"Great people and service...","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768143179,"surveyKey":"9028098621","source":"PG Survey- MD","mentionTime":"2025-05-01T05:00:00Z","wordCount":14,"comment":"Dr. Massey is very professional and pleasant The e tire team wa very friendly","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768144122,"surveyKey":"8902086623","source":"PG Survey- MD","mentionTime":"2025-04-27T05:00:00Z","wordCount":17,"comment":"He was patient and was concerned about my situation.He was attentive to my comments and questions.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768144667,"surveyKey":"8991935256","source":"PG Survey- MD","mentionTime":"2025-04-25T05:00:00Z","wordCount":19,"comment":"1st visit with this doctor. He was friendly and very knowledgeable. Easy to talk to and explained everything clearly.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768144995,"surveyKey":"8956505697","source":"PG Survey- MD","mentionTime":"2025-04-24T05:00:00Z","wordCount":4,"comment":"Excellent care and ease","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768147632,"surveyKey":"8863533587","source":"PG Survey- MD","mentionTime":"2025-04-13T05:00:00Z","wordCount":25,"comment":"Dr Massel has a great bedside manner. He explained everything to me clearly. I really like him and am glad he is my new MD.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768151522,"surveyKey":"8768708606","source":"PG Survey- MD","mentionTime":"2025-03-27T05:00:00Z","wordCount":17,"comment":"Doctor was so nice and caring His nurse was so friendly People who take xrays as well","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768152167,"surveyKey":"8775251015","source":"PG Survey- MD","mentionTime":"2025-03-24T05:00:00Z","wordCount":5,"comment":"Left me with few questions.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768152661,"surveyKey":"8768701621","source":"PG Survey- MD","mentionTime":"2025-03-22T05:00:00Z","wordCount":28,"comment":"He was informative, personable and a great communicator. He listened, answer all my questions and gave me confidence in his ability. I would recommend him highly. Dr Massell.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768152942,"surveyKey":"8775262613","source":"PG Survey- MD","mentionTime":"2025-03-21T05:00:00Z","wordCount":7,"comment":"Dr. Mansell was knowledgeable, helpful and pleasant.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":4}},{"id":1768153892,"surveyKey":"8735925423","source":"PG Survey- MD","mentionTime":"2025-03-17T05:00:00Z","wordCount":6,"comment":"Very patient and great bedside manner.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768154638,"surveyKey":"8729548207","source":"PG Survey- MD","mentionTime":"2025-03-14T05:00:00Z","wordCount":4,"comment":"Wonderful kind respectful empathetic","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768156266,"surveyKey":"8671740351","source":"PG Survey- MD","mentionTime":"2025-03-07T05:00:00Z","wordCount":12,"comment":"He was WONDERFUL . He listened and explain everything I needed to know","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768158242,"surveyKey":"8628295366","source":"PG Survey- MD","mentionTime":"2025-02-28T05:00:00Z","wordCount":1,"comment":"Knowledgeable","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768158986,"surveyKey":"8628308017","source":"PG Survey- MD","mentionTime":"2025-02-26T05:00:00Z","wordCount":16,"comment":"Dr Massel is very kind and knowledgeable. I definitely would recommend him to anyone I know.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768158984,"surveyKey":"8628304744","source":"PG Survey- MD","mentionTime":"2025-02-26T05:00:00Z","wordCount":30,"comment":"Dr Massel spent a lot of time explaining to me my images but more time listening to me. He was caring and competent and I felt comfortable with his recommendations.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768160841,"surveyKey":"8589912308","source":"PG Survey- MD","mentionTime":"2025-02-20T05:00:00Z","wordCount":12,"comment":"Everything about Endeavor health systems n their personel to me is perfect","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768165130,"surveyKey":"8477421201","source":"PG Survey- MD","mentionTime":"2025-02-05T05:00:00Z","wordCount":60,"comment":"The entire staff was very attentive and thoughtful from the moment I entered the clinic. Dr. Massel spent a great deal of time examining and explaining a course of action for my injury. An unrelated issue was noted after interpretation of an xray. The follow up guidance was very helpful and I cannot thank Dr. Massel enough for his assistance.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768165484,"surveyKey":"8454297478","source":"PG Survey- MD","mentionTime":"2025-02-04T05:00:00Z","wordCount":8,"comment":"Amazing care from Dr. Massel and his team","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768171260,"surveyKey":"8346978692","source":"PG Survey- MD","mentionTime":"2025-01-16T05:00:00Z","wordCount":21,"comment":"Dr. Massel and his nurse were wonderful. Really made me feel heard and at ease. Dr. Massel explained everything really well.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}},{"id":1768174946,"surveyKey":"8214669070","source":"PG Survey- MD","mentionTime":"2025-01-01T05:00:00Z","wordCount":25,"comment":"Dr. Massel was knowledgeable but he also explained everything carefully and listened to our questions. I felt very secure in the choice for my treatment.","ratings":[],"overallRating":{"name":"Likelihood to recommend","value":5}}]
