MyEndeavor brings your health information together in one place. Use this page to access your patient portal account, manage account settings and find help with common sign-in questions.
Transitioning to MyEndeavor
Our current patient portals are transitioning to MyEndeavor on different dates. To learn about changes you can expect and view your timeline, please select your patient portal below.
Account & login information
If you use NorthShoreConnect, Edward-Elmhurst MyChart or NCH MyChart, you do not need to create a new account for MyEndeavor. You can sign in and begin using MyEndeavor starting on:
- August 1: For NorthShoreConnect users.
- November 7: For Edward-Elmhurst MyChart and NCH MyChart users.
Usernames & passwords
Most users can sign in using their current username and password. In some situations, usernames may need to be updated. If your username requires a change, we will email you with specific instructions before your launch date.
Review your specific updates
To see what changes to expect, including how to update or download the new app and which credentials to use if you have multiple portal accounts, select your previous patient portal below:
View changes for NorthShoreConnect users
If you have an activation code from a recent visit, you can use it to securely activate your new account. You may receive this code in your After Visit Summary, by email or by text message.
If you do not have an activation code, you can still create an account online. Follow the prompts to verify your identity and set up your login details.
If you cannot remember your username or password, you can quickly recover your account online. You will go through a two-step verification to confirm your identity so you can recover your details. You can also contact MyEndeavor Support at (847) 425-3900 for assistance.
If you requested a two-step verification code but did not receive it, try these steps:
- Check the spam or junk folders in your email.
- Select Resend Code on your screen.
- If you have multiple email addresses, check them to see if the code was sent to a different account on file.
If none of your accounts received the email, we may not have your current email address on file. Call MyEndeavor Support at (847) 425-3900 for quick support.
To protect your privacy and health information, your account may become locked after multiple unsuccessful login attempts. To have your account unlocked and reactivated, call MyEndeavor Support at (847) 425-3900.
Patients ages 12–17 can have their own MyEndeavor account. This allows them to take a more active role in their care and communicate privately with their care team when needed.
Adolescent patients can ask their doctor or care team to create a MyEndeavor account at any time. They can also call MyEndeavor Support at (847) 425-3900 for help creating an account.
Parents and legal guardians may continue supporting adolescents through Friends and Family Access, although the information available may vary to help protect privacy.
Managing your profile
Patient profile photos help create a safer, more personalized care experience by helping care teams confirm your identity during registration, appointments and other care interactions. Having a patient profile photo is optional.
You may be asked to have your profile photo taken during registration or check-in for use in your health record. If you prefer, you can also upload your own profile photo in MyEndeavor.
Photo requirements
Your photo should:
- Be a recent photo that clearly shows your current appearance
- Include only you
- Show your full face looking directly at the camera
- Be clear, well-lit and free of filters or editing
Your photo should not:
- Be blurry or heavily edited
- Include other people
- Include glasses, including prescription glasses or sunglasses, unless needed for a documented medical reason
- Include hats or head coverings unless worn for religious or medical reasons
To help keep photos current:
- Adult profile photos are updated every 5 years
- Children's profile photos are updated every 2 years
You can choose how you receive alerts for categories like appointments, billing, messages and more. Depending on the alert category, you can get notifications by email, text message, push notification, phone call or mail.
To review and update your settings:
- Log in to MyEndeavor.
- Open the main menu, scroll to the Settings section and select Communication preferences.
- Review each notification category and use the toggles to turn your preferred delivery methods on or off.
- Scroll to the very bottom of the screen and select Save changes. If you do not save your preferences, you will not receive important notifications.
Need help using MyEndeavor?
For additional tech help and account support, call MyEndeavor Support at (847) 425-3900.
