Scheduling & managing appointments in MyEndeavor

Most primary care, specialty care and other services can be scheduled directly in MyEndeavor.

To schedule your appointment:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Find Care section and select Schedule an Appointment.
• Choose the category for the type of care you need and select your preferred location, date and time.

You can schedule a future video visit with your primary care provider or a specialist, or start an on-demand Immediate Care video visit for minor illnesses.

To learn how to schedule a visit, prepare for your appointment and troubleshoot connection issues, visit our Video visits help page.

To schedule your appointment:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Find Care section and select Immediate Care (In-Person).
• Select a convenient location and time, then confirm your appointment.

Most upcoming appointments can be canceled within 24 hours of your appointment time through MyEndeavor. If you need to cancel closer to the appointment time, please call your provider's office.

• Log in to MyEndeavor.
• Open the main menu, scroll to the My Record section and select Visits.
• Select the appointment you need to cancel.
• Select Reschedule or Cancel, then choose Cancel.
• Select Cancel Appointment to confirm.

Note: A fee may be charged for missed appointments or appointments cancelled less than 24 hours in advance. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This fee is not covered by insurance and must be paid by the guarantor (the person responsible for paying the bill).

• Log in to MyEndeavor.
• Open the main menu, scroll to the My Record section and select Visits.
• Select the appointment you need to adjust.
• Select Reschedule or Cancel, then choose Reschedule.
• Choose a new date and time, and confirm your new appointment.

Note: A fee may be charged for missed appointments or appointments cancelled less than 24 hours in advance. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This fee is not covered by insurance and must be paid by the guarantor (the person responsible for paying the bill).

Save time by completing your check-in before you arrive to your appointment. eCheck-in is available up to seven days before your appointment. During eCheck-in, you can answer important health questions and easily take a picture of your insurance card to automatically update your information.

When you book an appointment, depending on the location of the visit, you may see both a recommended arrival time and your scheduled appointment time. Please arrive at your arrival time. Your care team uses this arrival time to collect vitals and review your information so your doctor can start your appointment on time.

When you arrive for your appointment, you can use MyEndeavor at certain locations to let us know you are here. If you have already completed your eCheck-in steps, this feature allows you to skip the front desk entirely.

• Log in to MyEndeavor.
• Open the main menu, scroll to the My Record section and select Visits.
• Select the specific appointment you need to review. You will see the address and an option to open map directions.