Medical records & test results

Your Health Summary contains a secure snapshot of the information stored in your electronic medical record. This includes current health issues, medications, immunizations, allergies, test results, recent hospital visits and past medical history.

To access your medical records:

• Log in to MyEndeavor.
• Open the menu and scroll to the My Record section.
• Choose the topic you want to review.

If you currently use NorthShoreConnect, Edward-Elmhurst MyChart or NCH MyChart, your historical health records that transfer to MyEndeavor depend on your specific patient portal. To learn exactly what is moving, how many years of information will be transferred and when it will be available, review the updates for your patient portal:

View changes for NorthShoreConnect users

View changes for Edward-Elmhurst MyChart users

View changes for NCH MyChart users

You can use the Share Everywhere tool to give external healthcare providers (such as a specialist or doctor you are visiting while traveling) temporary, one-time access to your health information.

To share your records:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Sharing section and select Sharing Hub.
• Select Healthcare provider, then choose Share Everywhere.
• Enter the name of the provider you want to share your records with and select Request Share Code.
• Give the secure, time-sensitive code and your date of birth to your provider. They can enter this information at shareeverywhere.com to view your health record.

Note: The provider's access is read-only and expires automatically as soon as they close the window.

Privacy disclaimer: By using this function you are choosing to share your health records with a provider outside of the Endeavor Health network. This outside provider is responsible for safeguarding your records under their own HIPAA privacy guidelines. Please keep in mind that once we share these records at your request, Endeavor Health is not obligated or able to protect how they are handled, as they will be governed entirely by the receiving provider's privacy standards.

You can review your current medications in MyEndeavor to ensure your list is accurate and up to date. If any information looks incorrect, you can use the Message Center to request an update from your care team. Note: Teen accounts do not have access to care team messaging.

Updating your preferred pharmacy

Adding your preferred pharmacies to your account helps your care team process refills and handle check-ins more quickly.

• Log in to MyEndeavor.
• Open the main menu, scroll to the My Record section and select Medications.
• Select Manage My Pharmacies to add or update your pharmacy information.

Before requesting a prescription refill in MyEndeavor, please read your medication bottle to check the number of refills remaining and the expiration date.

• If you have refills remaining: Contact your pharmacy directly to fill your prescription.
• If your bottle shows 0 refills or the prescription has expired: You can request a renewal through your MyEndeavor account.

Requesting a renewal:

• Log in to MyEndeavor.
• Open the main menu, scroll to the My Record section and select Medications.
• Scroll to Current Medications and select Request Renewal in the information box for the specific medication you need.
• For prescriptions not listed: Select the Request Renewals button and choose Other prescriptions you would like filled. Enter the medication name and any necessary details in the comments box.

Processing times

If you have requested a refill through MyEndeavor or your pharmacy, please allow at least 3 business days for processing. Medications that require provider approval, prior authorization or are controlled substances may take longer — potentially 1 to 2 additional weeks depending on your insurance plan.

We believe you should have your health information as soon as possible. Federal transparency rules also require us to make your test results available to you as soon as they are ready. However, Illinois law provides exceptions for certain types of tests, which may affect when those specific results are released. Because of these rules, you may see your results in MyEndeavor before your provider has had a chance to review them.

To view your results, log in to MyEndeavor and select Test Results from the main menu.

To view your results:

• Log in to MyEndeavor.
• Open the main menu, scroll to the My Record section and select Test Results.

Different tests have different processing times. Typical timeframes include:

• Routine blood tests: 1–3 days
• Imaging (X-ray, CT, MRI): 2–5 days
• Specialty or advanced labs: 5–7 days
• Pathology/biopsies: 5–14 days

Note: The timeframes above are approximate and may vary depending on volume and provider availability.

Managing your results notifications

Most test results are automatically released to your account as soon as they are ready. However, you can choose to delay them to give your care team more time to review them.

To adjust your settings:

• Log in to MyEndeavor. 
• Open the main menu, scroll to the My Record section and select Test Results.
• In the Settings and filters box, click Test results preferences.
• Select your preference and click the Confirm button.

Once your test results are available, your provider will review them and send you a message through MyEndeavor explaining what they mean and outlining any next steps. You can typically expect this message within 2–4 business days.

If something urgent is found, your care team will contact you as soon as possible, often by phone. You may also receive a phone call if your results require a quick follow-up or a change in your care.

If you have questions or do not hear from your provider within the typical timeframe, use the Message Center to contact your care team.
 

To give you a complete picture of your health, results from tests performed at outside organizations may also appear in MyEndeavor. These test results will feature a small "e" icon next to the doctor's name to show they came from an organization outside of Endeavor Health.