Video visits

Immediate Care video visits are designed for minor issues, including:

• Cold, flu and respiratory symptoms: such as a cough, nasal congestion, sinus issues or seasonal allergies
• Skin and eye concerns: such as acne (topical medications only), rashes, minor burns, cold sores, pink eye or eyelid concerns
• Common infections and minor pain: such as urinary tract infections (UTIs), nausea, diarrhea, PEP/PrEP, vaginal irritation, exposure to sexually transmitted diseases (STDs) or back pain

When to seek emergency care

Please call 911 or visit the nearest emergency room immediately if you experience:

• Severe chest pain
• Difficulty breathing or shortness of breath
• Any other symptom that requires immediate medical attention

• You must be physically located in the state of Illinois at the time of the visit.
• You need a smartphone or device with a camera and microphone.
• Patients under 18 must have a parent or guardian present.
• New patients: If you do not have an active account, you must have a valid photo ID or driver's license on hand to verify your identity.

Note: Before your video visit can begin, you must agree to our Consent for Care and Services and Informed Consent for Telehealth Services forms.

To start an Immediate Care video visit:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Find Care section and select Immediate Care (Video Visit).
• Follow the prompts to connect.

If you do not currently have a MyEndeavor account, you can still start a video visit online. After you begin the steps to connect, you will be prompted to create a MyEndeavor account so you can launch your visit and connect with a clinician.

• Log in to MyEndeavor.
• Open the main menu, scroll to the Find Care section and select Schedule an Appointment.
• Choose the type of care you need and select Yes when asked "Would you like to schedule a virtual visit?" (if available for that service).

Confirm your appointment

Confirm your appointment in MyEndeavor as soon as possible to reduce the amount of text and email reminders you receive.

Complete eCheck-in

You must complete eCheck-in before joining your video visit. You can complete this step ahead of time to save time on the day of your appointment (it typically takes 5–15 minutes).

Test your device

To ensure you can be seen and heard clearly, you must use a device with a working camera and microphone. This can be a smartphone, tablet or a computer with a webcam. Before you begin, please make sure your camera and microphone are functioning correctly and that you have granted permission for MyEndeavor to use them.

We recommend using the MyEndeavor mobile app on your smartphone or tablet for the smoothest video experience. If you experience connectivity issues due to poor Wi-Fi, switching to cellular data on the mobile app may provide a better connection.

On the day of your appointment, you will need to begin preparing to connect for the visit at least 15 minutes prior to the appointment time.

• Log in to MyEndeavor.
• Open the main menu, scroll to the My Record section and select Visits.
• Select your upcoming video visit from the list.
• Select the Begin Video Visit button.

You will be placed in a secure virtual waiting room until a member of our care team is ready to join the secure video call.

Using the mobile app provides the best experience. If you are having trouble connecting on your mobile device, try these steps:

• Close all other open apps.
• Disable Bluetooth.
• Restart your mobile device before joining the video call.
• Switch from Wi-Fi to cellular data.
• Allow permissions to enable your camera and microphone.

If these steps do not work, you will be sent a direct link to your email or mobile phone number on file. Selecting this link will connect you directly to the virtual waiting room.

If you cannot remember your username or password, you can recover your account online. You will need to enter the email address or mobile phone number you previously used for two-step verification to receive a secure recovery code.

If you are still having trouble logging in or starting your video visit, our team is here to help. Please call MyEndeavor Support at (847) 425-3900 for technical assistance. For medical questions, please contact your care team directly.