Billing & payments

We send billing statements based on the guarantor. A guarantor is the person responsible for paying the bill.

• Patients aged 18 and older are generally their own guarantor. If you are 18 or older, you will receive your own individual billing statement that clearly shows the charges for your care.
• Children under age 18 are linked to a parent or guardian's account. If you are the designated guarantor for one or more children, you will receive one billing statement for yourself and your minor children.

Your statement may separate charges into two categories based on the type of care you received. You may see both types of accounts for the same visit because they cover different parts of your care:

• Hospital accounts: Include charges related to facility services, such as room charges, nursing care, medications and medical supplies.
• Professional accounts: Include charges from physicians or other healthcare professionals for their services, such as office visits, consultations and provider expertise.

Hospital outpatient billing

Many of our outpatient offices operate as extensions of our hospitals. As a result, routine services performed at these locations (such as X-rays, lab tests or specialty visits) are billed as hospital outpatient services in accordance with regulatory requirements.

For further assistance, call billing support at (847) 570-5000.

You can pay your Endeavor Health bills securely online or by mail.

If you receive a paper billing statement in the mail, follow the instructions on your printed statement to submit your payment. If you have opted in to paperless billing, you will only receive your billing statements electronically in MyEndeavor.

Pay online through MyEndeavor

To view and pay your bill online:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Billing section and select Billing.
• Select Make a payment to pay your outstanding balance.

If you cannot pay the full amount now, you may be eligible to enroll in an automatic payment plan to pay your outstanding balance over time. Select Set up payment plan from the Billing page in your account to view your options and follow the steps.

Pay online as a guest

If you prefer to pay a bill without logging in or creating an account, you can use our secure guest payment option. You will need the guarantor account number from your billing statement to complete this process.

Pay as a guest

Paying bills for visits before Nov. 7, 2026

If you previously used Edward-Elmhurst MyChart or NCH MyChart, your historical account remains available in a read-only format. To pay a bill for any care you received before Nov. 7, 2026, you must sign in to your previous patient portal.

Sign in to Edward-Elmhurst MyChart

Sign in to NCH MyChart

For further assistance, call billing support at (847) 570-5000.

If you are the guarantor (the person responsible for the bill), you can invite a trusted adult to be an authorized billing user. This feature is often used when:

• You want a spouse or partner to help manage your own bills.
• You are a parent or legal guardian who wants another adult to help manage your minor child's bills (under age 18).
• You are an adult child (age 18 or older) who wants your parent to help manage your bills.
• You are an aging parent who wants your adult child to help manage your bills.

An authorized billing user can:

• Make payments and set up payment plans.
• View billing information, which may include provider names, medical procedures, tests and sensitive health information (such as details regarding mental health, pregnancy, sexually transmitted diseases or genetic testing) visible on itemized statements.

Note: Authorized billing users do not have access to the full medical record unless you grant them separate Friends and Family Access.

Step 1: Download and sign the consent form

To protect patient privacy, an Authorized Billing User Form must be completed before patient billing information is shared with the Authorized Billing User. Below is a list of who must sign this form:

• If the patient is a child (ages 0–11): The parent or legal guardian of the minor must sign.
• If the patient is an adolescents (ages 12–17): The guarantor (most likely the parent or legal guardian) and the adolescent patient must sign.*
• If the patient is an adult (ages 18 and older): The adult patient must sign.
• If the patient is unable to consent: The patient's legal guardian (who is likely also the guarantor) must sign.

* If you are granting billing access for an adolescent (ages 12–17), please speak with your child, have them read the Authorized Billing User Form and get their authorization first. This ensures they understand that an authorized billing user may see sensitive health information on their billing statements.

 Download the Authorized Billing User Form

Step 2: Submit your form online

Once the form is filled out and the necessary individuals (identified above) have signed it, submit the form through MyEndeavor:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Billing section and select Billing.
• Choose the specific account you want to set up an authorized billing user for and click Contact customer support.
• Read the messaging disclaimer and click Next.
• Select Submit authorized billing user form.
• Write the subject, your message, attach the form and click Send.

Once Endeavor Health processes and verifies the request, your selected authorized billing user will receive a text or email notification to the contact information you provided on the form. They must log in and accept the terms of use before they can access patient billing details.

You can stop sharing patient billing information at any time. You have two ways to do this:

Online

• Log in to MyEndeavor.
• Open the main menu, scroll to the Billing section and select Billing.
• Select View balance details.
• Select Manage authorized users.
• Select Remove next to the name of the person whose access you want to stop.

Message support

• Log in to MyEndeavor.
• Open the main menu, scroll to the Billing section and select Billing.
• Choose the specific account you want to set up an authorized billing user for and click Contact customer support.
• Read the messaging disclaimer and click Next.
• Select Submit authorized billing user consent form.
• Write the subject “Remove Authorized Billing User”, your message identifying the Authorized Billing User(s) and request they be removed from accessing patient billing information and click Send.

You can quickly view and download a detailed, itemized bill directly through your account. You can also request an end-of-year account payment history that reflects payments received during the prior calendar year (which can be used for your HSA or FSA records).

To view or print an itemized bill:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Billing section and select Billing.
• Select View balance details.
• Select the Documents tab.
• Select View itemized bill (PDF) to open and print your statement.

For further assistance, call billing support at (847) 570-5000.

Billing notifications are automatically generated when there is activity on your account, such as new balances, statements or a payment plan installment due date approaching.

You can easily choose how often you receive these alerts by updating your communication preferences.

To update your settings:

• Log in to MyEndeavor.
• Open the main menu, scroll to the Settings section and select Communication Preferences.
• Scroll to the Billing category and use the toggles to turn text messages, emails or phone calls on or off.